OBJECTIVE:

EXPERIENCE:

10/2014 - 11/2014

Industry: Insurance

Processor

Apply claim procedures to processed claims as set by superiors under direction of management. Communicating with associates, adjusters, supervisors in person or in written correspondence via MS Office.Maintain confidentiality claim information. Work collaboratively in a team environment ensuring procedures are being met. Review contact reports, address errors, submit finished reports in Excel to supervisors.

2/2014 - 10/2014

Industry: Automotive and Parts Mfg

Customer Service/Title Clerk

Front counter customer service, cash handling, check handling, money order processing. Locate, fill out and distribute automobile titles.Answer incoming calls from adjusters, appraisers, clients, owners inquiring vehicle status, updates and location while maintaining confidentiality of personal information. Recognized by transporters, buyers, and new clients as a team player. Acknowledged by management team as a great in customer service as well as working well with a team.

7/2013 - 10/2013

Industry: Staffing/Employment Agencies

Claims Processing Clerk

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.Apply claims settlement procedures to process claims, initiate claim payments, and close claim files under the direction of team leads or oversight.Work in a collaborative team environment to handle large volume of claims and telephone calls (Super Storm Sandy).Complete form letters in response to requests or problems identified by correspondence.Assist in bi-lingual (Spanish) translations and correspondence to obtain needed information and complete claim process.

11/2012 - 1/2013

Industry: Staffing/Employment Agencies

Claims Processing Clerk

Gather records pertinent to specific problems, review them for completeness and accuracy and attached records to correspondence as necessary.Work in a collaborative team environment to handle large volume of claims and telephone calls (Super Storm Sandy).Apply claim settlement procedures to process claims initiate claim payment, and close claim files under the direction of team leads or oversight.

8/2010 - 10/2012

Industry: Restaurant/Food Services

Hostess/Server/Cashier

Greeting and seating of guests in a friendly and professional manner. Communicated product knowledge to customers to smooth their decision making.Served meals and responded to customers in a professional manner and assisted customers in their transactions

12/2007 - 12/2007

Industry: Retail

Sales Associate

Greeting all customers with a friendly smile. Help with product knowledge. Cash handling. Maintane store cleanliness. Stock merchandise.

4/2007 - 8/2007

Industry: Business Services - Other

Sales Associate

Customer service, cash handling, inventory control, and store cleanliness.

4/2006 - 6/2007

Industry: Other/Not Classified

Janitor

Self-employment. Cleaning of a ten screen theater located in Sike Senter Mall. Duties included but not limited to: Vaccuming, sweeping, sanitation and long periods of standing, bending, stooping and heavy lifting.

7/2006 - 10/2006

Industry: Restaurant/Food Services

Server/ Cashier

Greet all guests in a curtious freindly tone and smile. Take requested orders and submit it to be prepared. Work as a team player and maintane a clean work environment. Cash handling.

1/2006 - 2/2006

Industry: Restaurant/Food Services

Server

Serving customers and their appetites in a casual environment. Cash handling and giving proper change. Help in maintaining the safety and cleanliness of the restaurant.

3/2005 - 9/2005

Industry: Restaurant/Food Services

Cashier

Taking customers orders and help prepare food. Cash handling. Help in maintaining the cleanliness of the store.

11/2004 - 11/2004

Industry: Staffing/Employment Agencies

Filing clerk

Helped Manpower in filtering through employee files to be updated.Removing i9 forms for tax purposes.Organize the supply area.

7/2004 - 10/2004

Industry: Staffing/Employment Agencies

Filling Clerk

Helping Homebuyers Warrenty in filing.Sorting and intersorting files to be updated.Assembling Builder Packets for Customer Service. Filtering terminated Builder files. Creating dead files to be stored.Helped accounting in seperating refund checks and invoices by state.

4/2003 - 6/2004

Industry: Security and Surveillance

Alarm Monitor/Customer Service

Process incomming alarm signals within companies response time of 30 sec.Follow all instructions for alarm signals.Notify authorities for alarm signals.Notiy customer call list.Inbound call setting- processed incoming calls within companies response time.Assisted customers and dealers with questions regarding alarm accounts and history.Canceling dispatch and notifing service department for service requests.

EDUCATION:

8/2008 - 11/2011

Associate Degree

7/2007 - 12/2007

Some College Coursework Completed

7/2005 - 5/2006

Some College Coursework Completed

5/1989

High School or equivalent

SKILLS:

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Skill Level

LANGUAGES:

Languages

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REFERENCES:

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